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This course provides comprehensive beginner level training for anyone involved in provisions, support, and delivery of IT services. Participants will obtain the knowledge of ITIL terminology, structure, basic concepts and comprehension of the core principles of ITIL practices for service management. Learn service strategy, service design, service transition, service operation, and continual service improvement in this ITIL Foundation Course.
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Word Level 1 participants will learn the fundamentals of Microsoft Word. This course covers how to perform common tasks such as opening, viewing, editing, saving and printing documents. Once participants have learned to navigation through the application, the course takes you through formatting, working more efficiently, managing lists, adding tables, inserting graphic objects and preparing to publish a document.
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Today’s workforce may be comprised of as many as four generations working side-by-side. Each generation has a unique mindset, work style and way of communicating. This being the case, leading and managing multigenerational teams has become essential to building a successful team. As you learn to communicate effectively and connect with others, differences can be viewed as healthy, exciting opportunities to collaborate.
Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills in place to capitalize on the strengths of each generation. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.
Completion of this module will empower participants to:
• Identify the values, expectations, and issues that shape the multigenerational work environment
• Follow the eight guidelines for fostering cross-generational relationships
• Leverage the many communication tips specific to each generation
• Use the tools provided to coach and provide feedback to typical members of each generation
• Commit to motivating and inspiring individuals from all generations
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Microsoft Excel 1 Formula Essentials, Formatting, and Printing
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Word Level 2 builds off of the basic skills taught in Word Level 1. In this intermediate course, participants will learn to create and modify complex documents using advanced tools that allow for customization.
This course covers organization, customizing formats, inserting content with quick parts, using templates to automate document formatting, controlling document flow, simplifying and managing long documents, and using mail merge to create letters, envelopes, and labels.
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In this course, participants will identify effective project management practices and their related processes. Successfully managing a project requires effective planning and adherence to the industry's best practices in every step of the process. By understanding the fundamentals of project management, you will be better prepared to initiate a project in your organization and position it for success.
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Word Level 3 participants will learn the advanced features of Microsoft Word, venturing beyond the core skills covered in Word Level 1 and Word Level 2.
In this course, you will learn to integrate graphics, add captions, utilize review markups, create and modify forms, automate tasks with Macros, implement and manage security restrictions, and collaborate on lengthy, complicated documents.
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